Facilitrip Refund Policy

This Refund Policy outlines how refunds are issued for Facilitrip rental reservations and services.

1. Cancellations

a. Any requested changes or extensions must be made at least 24 hours before the scheduled delivery.

b. Rescheduling requests made at least 7 days in advance may be accommodated without penalty, subject to availability.

c. Late rescheduling requests may incur an administrative fee.

d. Extensions may incur additional daily charges at Facilitrip’s discretion.

e. Extensions requested after delivery are subject to standard daily rates and availability.

f. Cancellation policy is as follows:

• Full refund if canceled 48 hours or more prior to the rental date.

• Cancellations within 48 hours will incur a minimum rental fee.

2. Refund Policy

a. Refund requests must be submitted via official Facilitrip communication channels.

b. Approved refunds are processed to the original payment method whenever possible.

3. No-Refund Situations

Refunds are not granted for:

• Same-day or last-minute reservations

• Cancellation after rental period begins.

• No-shows or failure to receive delivery

• Early returns

• Damage due to misuse.

• Late deliveries beyond Facilitrip control (weather/traffic).

• Failure to meet delivery/pickup times without notice.

• Lost or abandoned equipment.

• Insurance fees (non-refundable).